Terms & Conditions

1. Acceptance of Terms

By accessing or using Flovide’s website, application, APIs, payment tools, or related services, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of the platform immediately.

2. Use of Services

Flovide provides financial technology services subject to applicable law, operational policies, and service-specific product conditions. Users agree to use the platform only for lawful and authorized purposes.

• You must provide accurate, complete, and up-to-date information.
• You must not interfere with the platform’s normal operation or security.
• Some services may carry additional product rules, limits, or onboarding requirements.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your credentials, PINs, passwords, API keys, OTPs, and all devices associated with your account. Activity performed through your account may be treated as authorized unless proven otherwise.

• Keep your access details secure at all times.
• Notify Flovide immediately if you detect suspicious or unauthorized access.
• Ensure your profile and business information remain current and accurate.

4. Payments and Fees

Use of the platform may attract service charges, transaction fees, taxes, settlement deductions, or third-party partner costs. By initiating or receiving services through the platform, you agree to the applicable fee structure communicated by Flovide.

Fees may be revised from time to time, and updated pricing may take effect after notice is provided through official communication channels.

5. Privacy and Data Protection

Flovide may collect, use, store, and share personal or transactional data where necessary to deliver services, prevent fraud, meet legal obligations, improve product performance, and support users. All such handling should align with applicable privacy requirements and Flovide’s Privacy Policy.

6. Restricted Activities

You may not use the platform for unlawful, deceptive, abusive, or prohibited activities. Flovide reserves the right to review, delay, reject, suspend, or report suspicious activity where necessary.

• Fraud, identity misrepresentation, or false account ownership claims.
• Transactions connected to money laundering, sanctions evasion, or terrorism financing.
• Use involving restricted goods, services, industries, or jurisdictions.
• Attempts to bypass risk controls, platform rules, or compliance screening.

7. Limitation of Liability

To the fullest extent permitted by law, Flovide shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from use of the platform, including service interruptions, third-party downtime, delayed processing, or losses outside Flovide’s reasonable control.

8. Suspension or Termination

Flovide may suspend, restrict, or terminate access to any service or account where there is a breach of these terms, suspected fraud, legal exposure, compliance concerns, operational risk, or any other reason reasonably necessary to protect users, partners, or the platform.

9. Changes to Terms

These Terms and Conditions may be updated periodically. Revised terms become effective once published or on the date specified in the update notice. Continued use of the service after that point constitutes acceptance of the updated terms.

10. Contact Information

Questions, complaints, or legal concerns regarding these Terms and Conditions may be directed to Flovide through the official support or contact channels listed on the website or application.